Thanks for sharing your concern here in the Community, Orla.
I'll be sharing some insights to help you connect your bank account in QuickBooks Online (QBO).
Before anything else, would you mind telling me what is the name of the bank account you're trying to connect? This will help me check any known issues or if we need to address any specific concerns related to your financial institution.
Moreover, during the connecting process, have you encountered some errors, if so could you provide the exact error message you received while trying to connect in QBO? I appreciate any details you can provide. Your cooperation is greatly appreciated.
In the meantime, I recommend opening your account in an incognito window to rule out any browser-related issues that may be caused by accumulated browser cache. Here are the shortcut keys for these browsers:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
You can also try utilizing another supported browser since your current browser may have a temporary issue with QuickBooks.
You may also find these articles helpful if you encounter any banking errors in QuickBooks Online:
Moreover, we've collated articles that will guide users on how to carry out any accounting activities. They're grouped according to the topics so you can locate the one you need in no time.
Let me know if you need further assistance managing your bank connection in QuickBooks Online, Orla. I'll be here as soon as I can. Have a great day!
