It's sad to see you go, Mdmdsharifulhuda.
Let me share information about the suspended subscription in QuickBooks Online (QBO).
When your monthly subscription payment fails, we will send an email about suspending your subscription.
If your account gets suspended, you'll have to update your billing information.
Here's how:
- Go to the Gear icon, then select Account and Settings.
- Choose the Billing & subscription tab.
- Under Payment method, select Edit.
- Enter the credit card information by typing in the complete card number, name on the card, expiration date, and security code. Check that the billing address on your credit card statement is identical to the one in QuickBooks Online.
- Once done, tap Save Changes.
You won't be charged for the previous months when you received QuickBooks Online for free.
However, when you're using a subscribed QBO account, when updating your payment details, you will see how much you will get charged. The charged amount will depend on the QuickBooks Online service you are using and the billing month you are in.
Once your subscription is suspended, your data will be available in read-only access for one year from the date of cancellation. If it's still on the trial period, your data will be available in read-only access for 90 days.
This means there's no need to cancel your QuickBooks Online (QBO) account. The suspension will be cleared shortly. If you want to process the payment, it will be cleared by midnight PT at the latest.
Furthermore, to know more details about suspended subscriptions, check out these articles:
In addition, if you know about canceling your account, check this Cancel your QuickBooks Online subscription or trial article.
You can also contact our Customer Support Team to verify your account has been canceled. They're going to open your account in a secure environment and give you all the information you need.
Let me know if you have further inquiries about your account status being suspended in QBO. I'll be here to assist you at any time.
