I made a payment that was taken from the wrong bank account, which was up for closure

liz29 · ‎September 26, 2019

RCV · ‎September 26, 2019

I can guide you on how to correct the payment posted to the wrong bank account, Liz.

You can go to the Bank Account History page to correct the payment transaction.

Here's how:

Click Accounting on the left side menu.
Choose Chart of Accounts.
Choose the bank account where the incorrect payment posted, and click Account history.
Choose the payment transaction, and click Edit.
In the Receive Payment page, choose the correct bank account in the Deposit to drop-down.
Click Save and close.
Click Yes to confirm.

You can check out this article for more details about editing transactions in an Account history: https://community.intuit.com/articles/1776860.

I have articles here about recording payments:

Just reply to this post if you need anything else with correcting payments. I'd be glad to help.

susan5515 · ‎July 31, 2023

HI

I have two different clients who both use quickbooks/intuit to make payments. The vendor took the payment from the wrong client. How do we fix this issue. Apparently the vendor is saying there is nothing they can do about it???? Really its like stealing someone money

Thanks

JessT · ‎July 31, 2023

Hi susan5515,

I understand that you have two clients that are using QuickBooks Payments. However, how does this QuickBooks Payments associate the to payments take from the wrong client. From my understanding, you have no relation to this vendor. Therefore, it's a transaction between the vendor and your client.

Can you please give us more information about the scenario? Please give us more information about the flow of the transaction.

susan5515 · ‎July 31, 2023

Apparently when the vendor sent the invoice to me to be paid I clicked the invoice button to be paid and the information was auto filled. I did not realize that the account number for the payment was listed already and I clicked the button to pay. It paid the invoice but from my other clients account. Now I need to reimburse the client that the money was taken from and I feel that the vendor should just reverse the payment as it came from a client that is not theirs. I can then repay the invoice from the correct bank account.

KlentB · ‎July 31, 2023

I understand that you recently encountered a challenging situation where you mistakenly used your client's account, susan5515. I want you to know that I'm here to help you navigate through this and find a solution that works best for you.

The first step to resolve this issue would be to communicate with your vendor and negotiate the possibility of reversing the transaction. When it comes to reimbursement through a credit card, it's important to remember that an original offsetting sale must precede the request.

QuickBooks Payments allows the processing of refunds within six months from the date of the initial sale. After this period, you'll have to use alternative methods like cash or check. Moreover, if the reversal is performed after the batch has closed, it will incur the same processing fees as the original transaction.

Open communication and timely action will be key to rectifying the situation and maintaining a positive working relationship. To expedite the process and ensure a smooth resolution, please share these steps with your vendor:

Log in to the Merchant Service Center.
Go to Processing Tools, then select Reverse a Transaction.
Fill out the necessary fields and click Search.
Select the transaction to be refunded, then hit Submit.

In case the vendor is unwilling to proceed with a reversal, you'll want to consider initiating an electronic funds transfer (EFT) outside of the program to reimburse your client. Then, record it as an expense in QBO.

Finally, here's a selection of articles that will be incredibly helpful in managing your customer payments effectively:

I'm all ears if there's anything else you'd like to discuss or ask. Please don't hesitate to tag me in your comments and posts. I look forward to assisting you further!