Hi there, @samahi-m. I'm here to make sure you can disconnect your app right away.
Issues like this are usually the result of outdated or corrupt cache files in your web browser. Browser caches help speed up basic browsing that allows you to save more time when loading repetitive images or information. However, it can impact processes and cause this unexpected behavior when your browser accumulates too much historical data. Not to worry, you can clear them in just a few easy steps.
In the meantime, we can start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate. You can also try using a different supported browser. This way, you can check whether this has something to do with your browser
I'd also recommend checking out the following link on how to disconnect an app in QuickBooks Online as it includes much more information.
Visit us again and let me know how it goes. I'm determined to ensure you can disconnect the app successfully.
