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durusonpharm-gma
Level 1

Please my account was suspended because my ATM card was blocked by my bank. please what can i do to unsuspended this account. because i cant wait for one month

the massage reads "your subscription were suspended because we couldnt process your payment. want to keep your pricing and reactivating your plan? resubscribe by 07/04/2022. please i cant wait for one month. i have resolved the issues with my bank . please permit me to resubscribe earlier than next month
1 Comment 1
CharleneMaeF
QuickBooks Team

Please my account was suspended because my ATM card was blocked by my bank. please what can i do to unsuspended this account. because i cant wait for one month

It's my priority to ensure you can successfully resubscribe to your account, durusonpharm-gma.

 

To do so, I'd recommend updating your payment details in QuickBooks Online. Here's how:

  1. Go to the Gear icon and then choose Account and Settings.
  2. Select the Billing & Subscription tab.
  3. Under Payment method, select Edit.
  4. Enter the billing information by typing in the complete card number, name on the card, expiration date, and security code. Verify that the billing address in QuickBooks Online is the same on your statement.
  5. Click on Save Changes.

 

For more details, please see this article: Get Help with your Suspended Subscription.

 

If you need guidance with the process, I'd suggest reaching out to our support. You can either start a conversation with them inside or outside the program.

 

Additionally, I've added an article that'll guide you in changing your billing info and payment method in QuickBooks Online. This ensures everything stays accurate: Manage Subscription.

 

I'll be right here if you need further assistance with anything in QuickBooks. Please let me know in the comments. I'll be more than happy to help.