Hello there, @hhaidaryco17-gma.
I have some troubleshooting steps to ensure your client can connect the ADCB bank account to QuickBooks Online (QBO).
Before that, do you receive a specific error message when trying to connect? I appreciate you providing any additional information so I can give the most accurate details.
In the meantime, I recommend visiting the ADCB bank website to make sure everything is working on their end. To do this, here's how:
- Have your client sign in to their ADCB bank website.
- Look for any messages, notifications, or alerts. This should tell you if something isn't working.
- Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.
If everything looks good, try to connect ADCB bank account to QBO.
- In the left menu of your client's QBO account, select Transactions, then select Banking.
- Choose Link account.
- Search for your bank or use your bank's URL.
- Click Continue. Then sign into your bank by entering your banking username and password.
- Follow the onscreen steps to connect. Your bank may require additional security checks. It may take a few minutes to connect.
- Select any accounts you want to connect like your savings, checking, or credit card.
- Choose the matching account type from your chart of accounts in QuickBooks.
However, if the issue still persists, I suggest contacting our QuickBooks Support Team. They have the tools to pull your account and investigate the cause of the problem. To reach them, you'll have to go to the Help icon and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.
Once bank transactions download, you can start categorising or matching them to straighten out your books. After that, you have the option to do your regular bank reconciliation.
Keep me posted on how things go on your end. I'll be around to provide further assistance with your banking concern.
