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mandyrchun
Level 1
posted
‎May 03, 2022 02:00 PM
last updated ‎May 03, 2022 2:02 PM

QBO Won't Release My Funds

All of my deposits say "deposit on hold" for ALL of my transactions. It says "you have transactions that need review. Please check the Resolution Center to release the funds at the earliest or check your email for the detailed info. Go to the Resolution Center". I did not receive emails with detailed instructions. I click on the link to the Resolution Center and it says "Everything goes well. You don't have any open cases". Then WHY is my money not deposited? I've contacted QB support and the payments team now several times. Many of the chat support people told me that they would escalate it to the collections team and I have not receive any email or any information about WHAT is wrong and HOW to fix it. I've been attempting to get my money from QBO for over two weeks now. I need some information on what is wrong so I can verify to QBO that I'm legit and these are legitimate transactions.

 

I will continue to call and chat and escalate this until I receive my payments. This is absolutely unacceptable, holding onto funds that are RIGHTFULLY EARNED affects people's livelihoods. I will not stop until I get my money and if needed, I will be contacting the BBB and possibly the attorney general. QBO - give me my money, you will NOT stop hearing from me. 

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1 Comment 1
LollyNino_C
QuickBooks Team
QuickBooks Team
‎May 03, 2022 04:31 PM

QBO Won't Release My Funds

I appreciate the steps you've tried to resolve the issue, @mandyrchun. 

 

I understand the impact of any delay in releasing your deposited funds. Since the community is a public forum, we can't discuss details surrounding account holds, but I have reached out to the team to share your experience so far. They will review your open cases, and you should see communication or a resolution within 24-48 hours.

 

Also, to learn when QuickBooks deposits customer payments into your bank account when using QuickBooks Payments, please see this link: Find out when QuickBooks Payments deposits customer payments. 

 

Comment below if you have other questions or concerns about managing your customers' payments. I'll be right here to help you with anything QuickBooks-related. Have a nice day! 

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