Let's work together to determine why the reference number you input changes to a different value, long.
We can perform basic troubleshooting steps to know if you're experiencing a browser-related issue. First, open your QuickBooks Online (QBO) account in a private browser or an incognito window. Depending on the type of browser you are using, please refer to the keyboard shortcuts provided below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If there's no issue using a private browser, go back to your regular browser and clear its cache. Clearing the cache will reboot the system, allowing you to work with a clean slate. You can also use other supported browsers.
Moreover, I'll add this article to help you learn how and when to give credit notes or delayed credits: Create and apply credit notes or delayed credits in QuickBooks Online.
Drop a comment if you have follow-up questions about managing your reference numbers in QBO. I'll be around to help. Take care!
