Thanks for posting in the Community space, Maricris. Let's go through some troubleshooting steps so you can access your accountant tools and get back to the task at hand.
There could be a few reasons why accountant tools and features aren't visible to you as an accountant user. First, these special tools are only available in QuickBooks Online Accountant, so I recommend verifying if you're using the appropriate QuickBooks version. If you still need to sign up for an account in this version, check out this article: Create an Accountant profile.
However, if you've confirmed you're using QuickBooks Online Accountant and still can't access Accountant Tools, a browser issue could be causing some pages not to load correctly. To address this, let's perform some troubleshooting steps together.
You can start by accessing your QuickBooks Online Accountant account in a private browser using the keyboard shortcuts below.
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
Then, check if the Accountant Tools button is visible on your end. If everything works smoothly, I recommend returning to your regular browser to clear its cache and remove outdated files. Alternatively, you can use other supported browsers.
If ever you can't open a client's company file, you can refer to this article to learn what to do if you don't see a client on your client list: Find missing client companies in QuickBooks Online Accountant.
Should you have other concerns about QuickBooks Online Accountant, click the Reply button to post your comments. I'll get back to assist you further, Maricris. Have a good one!
