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Joklan
Level 1

Can not sign in with Chrome

I tried to sign in with Google Chrome, but I can not. The meesage is:

 

Error

Index 1 out of bounds for length 1
 
How to solve this?
 
Please
1 Comment 1
LeizylM
QuickBooks Team

Can not sign in with Chrome

Thank you for posting here on the Community page, Joklan.

 

I can share with you some basic troubleshooting steps to resolve the error you're having.

 

To start, let's access your QuickBooks Online (QBO) account in a private browser. There are times that the browser is full of frequently-accessed page resources, thus causing a problem when running websites, like QBO. 

 

Opening a private browser may vary depending on the Windows version you use, please refer to these shortcut keys:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
  • Command + Shift + N for Safari

 

If this works, go back to your regular browser and clear the cache. It helps to boost the loading time of web pages and improves the performance of your system. We also advise periodically clearing them to prevent web problems. If not, you can use other supported browsers

 

For handy articles that will guide you while working with QuickBooks such as for reports and accounting, banking and bank feeds, account management, inventory, projects, etc. You can head to the QBO help articles page at this link.  

 

Feel free to post a reply below if you have any other questions with QuickBooks Online. I'm always here to help. Have a good one!