How and when can I contact QuickBooks Online support?

Learn how and when to contact QuickBooks Online support, and how to reach a human expert when you need one. QuickBooks Online now offers two help experiences, so start by checking which one you have, then follow the steps that match it.

First, check which help experience you have

QuickBooks Online has two help experiences: a newer AI-powered experience called Intuit Intelligence, and the classic Help experience. The steps you follow depend on which one your account has. Select (?) Help in the QuickBooks Online header, then look at what opens.

You have Intuit Intelligence (the newer experience) if you see:

• Intuit Intelligence beta in the chat window, and
• A text box that says Ask anything with a multicoloured border.
• You may also see a sparkle icon (a multi-pointed star that marks AI features) in the navigation menu or dashboard.

If this is you, follow the steps in Get help with Intuit Intelligence.

You have the classic Help experience if you see:

• An Assistant tab and a Search tab, and
• No Ask anything box and no sparkle icon.

If this is you, skip to Contact support in product.

Get help with Intuit Intelligence

Intuit Intelligence is the built-in AI assistant in QuickBooks Online. When it's turned on for your account, it's the fastest way to get answers, and to reach a human expert when you need one.

1. Select (?) Help in the QuickBooks Online header, or open Intuit Intelligence from the sparkle icon in the navigation menu or dashboard.
2. In the Ask anything box, type any question or topic in plain language. Intuit Intelligence finds you an answer or guides you through the task.
3. If you still need a person, just ask. Say something like Chat with product support or Connect me to an expert, and Intuit Intelligence routes you to the best way to connect, such as a chat or callback.

Note: An active QuickBooks Online subscription is required to use Intuit Intelligence.

Contact support in product (classic Help experience)

Use these steps if you have the Assistant and Search tabs rather than Intuit Intelligence. First, sign in to your QuickBooks Online account.

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:
   • Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic. If you need more help, you can still chat to a human.
   • Search: Type a question, keyword, or topic to see self-help content, or select Contact Us, type a question, and select Continue. Then choose a way to connect:
     • Start a chat with a QuickBooks support expert online.
     • Set up a callback to have the next available support agent call you.
     • Ask the community to get help from businesses like yours.

Can't get signed in?

If you're having trouble signing in to your QuickBooks Online account, learn how to recover your QuickBooks Online account.

If you no longer have access to your account, start a live chat with our customer support team or post a question in our QuickBooks Online Community.