I'd love to direct you to the best help available so this gets taken care of, @judyng500-yahoo-.
Passing the examination is a great feat, and it's weird for the program to reset your progress to zero. In this case, I recommend contacting our support team. Our representatives have enough tools to check the issue further and help you find more solutions.
Here’s how:
- Open your QuickBooks account.
- Select the Help (?) menu.
- Press Contact Us.
- Type in “My certification examination progress has been reset.”
- Click Continue, then start a chat with a support expert.
These guides will help your training and boost your knowledge about QuickBooks products, features, and personalized solutions for your firm:
Don’t hold back to drop a comment below if you have any other questions or concerns besides your certification exam. I’ll always be here to help. Keep safe!
