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service42
Level 1

We have a license of 20 years but when I logged in it is showing canclled compamy

 
1 Comment 1
JasroV
QuickBooks Team

We have a license of 20 years but when I logged in it is showing canclled compamy

Welcome to the Community, @service42.


I’d be glad to help and get you back in working order.

 

To get around this issue, we’ll need to look into your account and investigate the reason why your account is cancelled. That being said let me direct you to our Support team.

 

They have the proper tools to securely look into your account and investigate the cause of this. Here’s how to reach them:

 

  1. Go to the (?) Help icon. 
  2. Click Contact Us.
  3. Enter a small discussion about your concern, then proceed with Let's talk.
  4. Then select Chat.

You can also refer to this article for more details: QuickBooks Online Support.

 

Let me also add these links that you can read for future reference in managing your QuickBooks Online (QBO) subscription:

Know that I’ll be around in case you have other concerns or questions in regards to your account. I’ll be around ready to help. Take care!