We appreciate you reaching out here today, userfinance. We'll share details about adding special characters when entering products and services inside QuickBooks Online (QBO).
Before anything else, we want to ensure we supply the information you need to address this situation. That said, can you tell us more about your query? Are you trying to add a unique character to the name of the product or service? Or which field are you referring to when adding the character?
If you're trying to add them to the name when entering the product or service and you're unable to save it, we recommend performing some browser troubleshooting. Please know that the browser you use to access your company file and perform the task accumulates temporary internet files that can affect how the program works.
To begin, you'll want to access your company file using an incognito or private browser through these shortcut keys:
- Safari 11 or newer: ⌘+Shift+N
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you're in, try to enter a new product or service and add a unique character. If you can save the item, proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
On the other hand, here's an article to help you keep track of your inventories inside the program: Set up and track your inventory in QuickBooks Online.
Our team is eager to assist you in handling products and service items inside the program. You can also post here again if you have other concerns about QuickBooks. Feel free to comment below so we can respond and lend a helping hand as soon as possible. Keep safe.
