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I want to share some more insights about this concern, @oboylepropertyma,
I want to help you out with this, I just need to ask some questions from you. Are you using the United States version of QuickBooks? If not, what country are you using QuickBooks for?
In the meantime, if you have QBO for USA, you can create a back up copy for you QuickBooks 2015 version then upgrade it to an edition that is 3 years higher. For example, you can restore a 2015 back up to a 2018 version. You cannot skip this process and jump directly to the newest versions, it has to be done in hierarchy.
Then from 2018 to the trial version so you can export the desktop data into QuickBooks Online.
For the steps to restore the file and how to move your company to QBO, use these listed on this articles:
If you need help with the file transition and assist you with the upgrade, please get in touch with our Support Team. To get a representative, follow the steps below:
- Open QuickBooks and click the Help menu.
- Select QuickBooks Desktop Help.
- On the pop-up screen select Contact us.
- Click the Search for Something else button then type your concern in the Ask us anything box.
- Hit Search then scroll down to get your contact options.
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support
Post here again if you need further clarification about the process. I'll be right here to help you with your data or any other QuickBooks related tasks. Have a nice day!
