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23 helpful votes

Import Data Conversion to QuickBooks Online - Frequently Asked Questions

Who is Odyssey?Odyssey provides accounting and management consultancy services to a wide range of businesses and organisations in Australia, North America and Asia. Odyssey automatically moves your company’s financial data to QuickBooks Online. We can currently transfer data from QuickBooks Desktop and MYOB.

Is Odyssey endorsed by Intuit, the makers of QuickBooks?Yes. Although Odyssey is not part of Intuit, we work in partnership with Intuit to ensure we’re able to transfer data swiftly and accurately. Intuit recommends using Odyssey if you’re transferring to QuickBooks Online from QuickBooks Desktop or MYOB.

How long will it take to import my data?We will aim to complete your conversion within three to five working days of receiving your data file, although it is often much faster than that.

How will my business data be used?When you send us your business data, we simply convert it to QuickBooks Online format. We don’t review it in detail; share it with anyone outside our business; or use it for anything else. Once you let us know you’re happy with your QuickBooks Online account then your data will be permanently deleted from Odyssey servers.

How will my business data be protected?As long as you use the online form to upload your data to Odyssey, it will be protected using the industry standard SSL encryption. Data is removed from our servers promptly after you have uploaded, and we store a copy on our local servers during conversion. Post conversion we move your data to a secure offline storage where it is encrypted. It is best practice to also suggest you have a password on your source data file.

How much does the service cost?For a limited time, it is completely free to transfer up to two financial years of data to QuickBooks Online, thanks to Intuit. We will create a new QuickBooks Online account for you, if you don’t have one already, for which you’ll have to pay the subscription cost per month. This is paid directly to Intuit, the maker of QuickBooks, and not to Odyssey.

What data will be converted?We will transfer the following data to QuickBooks Online:

  • Customer details
  • Supplier details
  • Chart of accounts
  • Account balances
  • Customer balances
  • Supplier balances
  • Items list
  • Historical transactions

I’ve already signed up for QuickBooks Online. Can I move my data to that account?Yes. If you have an existing QuickBooks Online file you would like us to move your data in to, please invite us to that file.

QuickBooks specific transaction handlingThere are certain transaction types that QuickBooks Online does not allow us to convert. We have to use transaction type Journal Entry for the following items:

General  Deposits  Funds transfers  Paycheques  Inventory Adjustment  Refund

Xero  Receive money  Each contact is converted as both customer and supplier

Sage 50 accounts  Receive money  Spend money

What we don't convertWe only currently convert the core accounting information and not the following types of data:

General  Departments  Budgets  Memorised transactions  Invoice template and other templates  Sales orders  Payroll records  Negative stock  Attachments

All of the above, together with the following types will not be converted from:

.CSV Files  Classes

Sage 50 accounts  Stock transactionsPlease also note that Chinese characters will not be converted

Supported software

  Intuit QuickBooks US version (2012 - 2015) without sales tax module   Intuit QuickBooks UK or Canadian version (2012 - 2016)   Reckon QuickBooks 2009 or later   Reckon Accounts for Business 2017 or earlier (.qbb or .qbw file type)   Reckon Accounts Hosted   Sage 50 Accounts 2010 - 2016   MYOB AccountEdge V14 and earlier (.myo file type)   MYOB AccountRight Enterprise, Premier V19 and earlier (.myo file type)   Xero (excluding Xero US version)   CSV files (Beta)

How does the process work?

  1. Complete our conversion form and upload a backup of your data.
  2. We migrate your data and invite you to review the results.
  3. You confirm you are happy and we transfer your files.
I did not request conversion of some old data but I can see it in the QuickBooks Online file

The data importing process will transfer all compatible data existing in your provided file to QuickBooks Online. However, we will only validate (check and correct) data for the range you have requested. We advise you to keep a backup of relevant data to have a history of transactions prior to conversion date.Post-conversion tasksConfirming company settings. Although we are able to move your accounting figures into QuickBooks, we don't carry over information like company name, address and email details. You will need to update these fields.Reconciling bank transactions. We are unable to mark bank transactions as reconciled during our conversion process. Once your conversion is complete, you will need to mark the bank transactions as reconciled, leaving only the unpresented items as unreconciled and agreeing with the statement balance.Sales and services tax/GST/VAT Returns for earlier periods may need to be "filed" in QuickBooks, to make sure that old transactions do not appear in the next Tax Return report. You should check the first Tax Return you produce in QuickBooks carefully, to ensure that the numbers are as you would expect.​

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