cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
KGBM
Level 1
posted
‎August 31, 2022 09:35 AM
last updated ‎August 31, 2022 9:35 AM

Import error stating part already exists. But it doesn't. They will be my first parts.

I am trying to upload my first 7 items and it is returning the below text.

 

We found some problems and couldn't import all of your data. Fix the info in the highlighted fields and try again.

  • You can't use Gym Equipment: Standard: DP-001-GR because Gym Equipment: Standard: DP-001-GR already exists. To make this change, you'll need to give Gym Equipment: Standard: DP-001-GR a new, unique name or go to the Categories list to give the other Gym Equipment: Standard: DP-001-GR a different name.

 

 

Reply
1 Comment 1
ChristieAnn
QuickBooks Team
QuickBooks Team
‎August 31, 2022 11:09 AM

Import error stating part already exists. But it doesn't. They will be my first parts.

Hi there, KGBM.

 

Welcome to the QuickBooks Community. Let me discuss some information on how importing a list of your products and services works in QuickBooks. Then, ensure you can upload them in QuickBooks smoothly.

 

There are a few tasks you should perform while importing items to ensure your legacy file is in as clean a state as possible. Like making sure that you aren't importing details that already exist in the program. I recommend opening your QuickBooks and reviewing all the information entered in the software.

 

If the issue persists, I suggest logging in to your QuickBooks account using a private browser. Then, import your items from there. This is to rule out the possibility of a webpage issue and ensure private browsing doesn't store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using:

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, you'll need to clear the cache of your regular browser. This clears the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

 

Lastly, you may refer to this article to view various details on what are the limitations of importing products and services in QBO: Common questions about importing data to QuickBooks Online.

 

Let me know if you need further assistance or any clarification about importing data to QBO. I'm always here to provide extra information and help. Have a great day, KGBM.

Reply