Issue Importing Inventory to QuickBooks Online

Hey there, @rhinelandknives.

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why your imported inventory isn't showing.

Let me share with you some basic troubleshooting steps to fix this right away.

To start, access your account using a private window. This mode doesn't record any activity on your local device. Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Then, go back to the Product and Services list and check if the imported items show up

If you're able to see them, go back to your regular browser and clear its cache. Or else, use another supported browser to access your QuickBooks Online account.

Additionally, you can create spreadsheets of your products and services in Excel or Google Sheets. Simply download our sample file and follow its format to import them correctly.

Here's how:

1. Sign in to QuickBooks Online.
2. Go to Settings ⚙ and select Import Data.
3. Choose Product and Services.
4. Click Download a sample file and open the file.

Please take note that you need to avoid using special characters when importing. This way, we can make sure you're able to import your data successfully. See the approved characters list for more info.

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

Hi there, 

I have tried doing everything you mentioned. I tried using a private browser, that didn't work. I tried clearing the cache, that didn't work. I normally use safari so I downloaded chrome and tried doing it that way and it didn't work either? Any thing else you know that could work?

I appreciate you for going through the steps suggested by my colleague above, @rhinelandknives.

Since you’re still experiencing the issue, I recommend contacting our Support team. They have the proper tools to securely check your account and investigate the reason why you’re unable to see your imported inventory.

To reach out to them, you can follow these steps below: 

1. Go to the (?) Help icon.
2. Click Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us either Start a chat (if you preferred messaging) or Get a callback.

You can also check this article for more details: QuickBooks Online Support.

Let me also share these links that you can use for reference in managing your inventories in QuickBooks Online (QBO):

• Import products and services into QuickBooks Online
• Change product and service item types in QuickBooks Online

Let me know if there’s anything else you need help with your account. You can always tag me in your reply. I’ll be around ready to lend a hand. Have a good one and keep safe!