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d15autorepair
Level 1

Credit note keep applying on invoices by itself. Already turned off automatic. Tired of waiting customer service from the chat. Can't get anyone on the phone and chat.

Credit note applying to invoices despite automatic turn off
1 Comment 1
GlinetteC
Moderator

Credit note keep applying on invoices by itself. Already turned off automatic. Tired of waiting customer service from the chat. Can't get anyone on the phone and chat.

I haven't experienced your scenario, and I'm here to assist you in fixing this Credit Note auto-applied to the invoice issue, d15autorepair.

 

When QuickBooks is acting strangely, it can be due to issues with your browser. Let's perform some basic troubleshooting to resolve the problem. Log in to your QuickBooks account using a private browsing window.  

 

Here are the keyboard shortcuts for different browsers:

 

  • Safari: Command + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N

 

If the above process works, return to your default browser and clear the cache. Otherwise, consider using another supported browser.

 

If the issue persists, I suggest contacting our support team again so they can pull up your account and further investigate the root cause of this.

 

You might want to personalise your sales forms to have a greater look. Here's an article for detailed steps: Customise invoices, estimates, and sales receipts.

 

The Community is always here to assist you if you have an update on this problem or any other concerns.