I've got some troubleshooting steps we can perform to get your customer statement balance working, GG132.
I appreciate you for rebuilding the company file to get this issue sorted out. We perform this step if your balance sheet is out of balance on an accrual basis. This helps us isolate if it's out of balance in cash basis only, or if it's still out of balance after a rebuild.
Aside from this one, we can use the QuickBooks File Doctor to fix your company file. It's possible there's a damaged data in your software causing the balance sheet out of balance.
For more details about resolving data damage, check out the Fix data damage on your QuickBooks Desktop company file article.
Then, try running the report again to see the customer statement is correct. You can change the default date from "This Fiscal year-to-date" to "All" and column by "Year". If this puts the report back in balance, just Memorize it and use the memorized report by refreshing the data range.
If the same thing happens, please proceed to Step 2 until Step 5 in this article to troubleshoot the issue: Fix a Balance Sheet that's out of balance.
Visit our QuickBooks Helpful Articles page for more insights about managing your business in QuickBooks Desktop 2019.
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