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salah aldeen
Level 1
posted
‎December 06, 2020 01:07 AM
last updated ‎December 06, 2020 1:07 AM

Dear I have problem in the address at Invoice, is mixing with name together, also customer’s tax number include TIN please change it to Vat or remove it.

 
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1 Comment 1
RCV
QuickBooks Team
QuickBooks Team
‎December 06, 2020 03:30 AM

Dear I have problem in the address at Invoice, is mixing with name together, also customer’s tax number include TIN please change it to Vat or remove it.

Let's investigate what's causing incorrect data in the invoice address, salah aldeen

 

We can go to the Customer information to check if we enter the correct details on the address and customer’s tax number field. Let me show you how:

  1. Go to Invoicing on the left side menu.
  2. Choose Customers.
  3. Select the customer name.
  4. Tick the Edit button.
  5. Go to the Address field and check if it is correct. Then, proceed to the Tax info field to update the right one.
  6. Once done, press Save.

Then, try creating an invoice again. If the same thing happens, let's try opening QuickBooks Onlne (QBO) using a private browser or an incognito window. This browsing doesn’t store data and will help the page load without issues from temporary data. 

  • Press Ctrl + Shift + N (Google Chrome).
  • Press Ctrl + Shift + P (Mozilla Firefox).
  • Press Command + Shift + N (Safari).

If it works, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience. You can also use a supported, up-to-date browser to roll out the possibility of a browser-related issue.

 

Feel free to visit our Manage Customers and income page to learn more about managing your customer transactions.

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. You have a good one. 

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