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Thanks for dropping by the Community, @accountrichmond.
If you're referring to creating invoices in QuickBooks Online (QBO), try signing into your account using a private browser (incognito). This will help us check if the browser is already full of cache and cookies, causing this odd behavior.
Here's how:
Once logged in, try to create a test invoice to double-check. Here's how:
If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.
To learn more about managing invoices in QBO, refer to these articles:
Please let me know if you're referring to something else or if you have any other concerns in the comment section below. I'll be here to help. Have a good one!
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