Yes my company in India, But so far my credit card worked auto debit mode. since the recent RBI regulation changes stopped recurrent deposits in my credit card. So today my bank declined the payment and I don't know how to update it. I could not see any other option for payment other than Card. But when I tried to update the card, I am getting an Error "The card not accepting recurrent deposit."
Please let me know how do I pay for my subscription or else how to subscribe for yearly plan. So that I could pay now once
There has been no change in the subscription payment process since the regulation was implemented. Thanks for bringing this to our attention.
You can choose to pay for the annual subscription, or you can contact our Support team for options to stay on the monthly payment scheme.
You can always go back to this thread if you have other questions about your subscription. We're just around to help.
Hi JessT, my problem is about the payment. It's not about monthly or yearly subscription. I am ready to subscribe for yearly payment but your system not allowing me to pay.
The billing system designed in a way to add the credit card details only if it allows a recurrent subscription. But in India now, no banking allows recurrent payment from a credit card. So your system rejects my credit card with the Error status "Recurring is not supported on the card." Without adding my card, there is no option available for payment. Please check the attached screenshot. I can only see the option update card.
I don't need the help document. Just share the link for payment for an annual subscription using net banking or card (w/o asking recurring support), whatever.
Thanks for coming back for more support, @aatomzresearch-o. As an additional insight, you can switch to annual billing for your QuickBooks Online plan.
Here's how to change your payment schedule:
You can check out this article for more details: Switch to annual or monthly billing for QuickBooks Online.
For future reference, read through this article to learn more about updating your billing, payment, and subscription info in QuickBooks Online
in case you're subscribed through mobile apps.
Feel free to message again if you have follow-up questions or if you need anything else. I'd be delighted to answer all your concerns.
Oh, dear! fo the love of God, whoever replies to this, Please connect with your IT team and mention there is a flaw in your payment system. Show the screenshot I've attached and tell them there is no option available for your customer (me), other than updating the credit card details in the Billing & Subscription section.
Instead of sharing the useless documentation link again and again, please understand the customer issue and solve it.
Hi there, aatomzresearch-o.
Welcome back to the thread to add further details about your concern. This isn't the kind of impression that I'd like you to have and we know how much time it can take when something isn’t working the way you need it. This is why we make great efforts to deliver customer satisfaction at all times and to fix an issue as soon as possible.
The error "Recurring payment is not supported on the card" is recently reported as an ongoing issue. Our product engineers are now working to fix this as soon as possible. That said, I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. Please refer to the steps shared above on how to reach our team.
In the meantime, you can use Netbanking as a workaround. Additionally, may I ask the screenshot you're referring to? I appreciate any further details so I can share an accurate solution.
Please refer to this article to see information on how you can review your subscription info, view your payment history. and upgrade or downgrade your subscription: Update billing, payment, and subscription info in QuickBooks Online.
Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!
Summary of the issue:
1. My bank declined the payment for this month due to the recent regularization change in India. It will not allow recurrent deposit.
2. Now Quickbooks telling me to update the credit card details since the last payment was declined
3. When I tried to update my credit card, the Quickbooks system does not allow me to update the card since the bank does not allow recurrent payment.
4. So I have no choice now to use my credit card for the payment of this month
5. I just need a payment option using a credit card (one time, not recurrent) So that I could subscribe for one year
6. Otherwise just give me an option to pay using net banking, so that I could subscribe for one year
For this, I am again and again getting the same response from the support team that, "Please read the help document to make payment." and sharing the details with a various link. All the links you shared telling the same thing that I need to go to Billing & Subscription Page. Here the problem is After my Billing & Subscription page, nothing is the same as the help documents. I could not see any option to change my subscription or pay via net banking, nothing at all (See the attached screenshot). I have only one option on that page "Update your card". Here we go again from the 1st step.
But I could not simply sit when you give a solution that is not relevant to my problem and it couldn't solve the issue.
The problem is "There is no option available for me to change subscription or payment using a different payment method. Only card update option available, and that also not allowing me to update the card due to recurrent deposit issue." So literally I end up with the situation that I cannot make the payment until you rectify the problem. I could wait, whatever time it takes to rectify the issue but whether your system allows me to utilize the software without payment?
I hope at least someone understands the problem now or I consider myself I've poor communication skills
Welcome back to the thread, aatomzresearch-o. I appreciate you for providing a screenshot to see the exact error message. This isn't the kind of impression that I'd like you to have and we know how much time it can take when something isn’t working the way you need it. This is why we make great efforts to deliver customer satisfaction at all times.
I can see that you've already contacted our QuickBooks Support Team. However, I still recommend reaching them again. They have the tools to review your account and conduct screen sharing to help investigate why you're unable to see any option to pay via net banking.
Please refer to this article to see different information on how you can review your subscription info, view your payment history. and upgrade or downgrade your subscription: Update billing, payment, and subscription info in QuickBooks Online.
Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!
Thanks for joining this conversation, @Anuj Choudhary.
QuickBooks Online (QBO) subscription payments are charged through a recurring Credit Card, Debit Card, or Netbanking transaction (monthly or annual) based on the payment information you specify for your account.
Currently, we have temporarily suspended the use of credit cards due to a high failure rate for new card payments after the Reserve Bank of India (RBI) mandated additional factor authentication (AFA) for recurring payments on Credit and Debit cards.
For now, any payments for QuickBooks must be made through NetBanking. To add/ update payment information to your account for the first time you will need to select NetBanking and add your account details. You will be able to switch to card payments at a future date once they are supported.
To update your payment details in QBO, here's how:
For tips and other resources, I recommend visiting our website for reference: Self-help articles.
Please know that I'm only a post away if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one!
please read the history of the conversation. check the screenshot I've attached (already shared multiple times). Once I select the Billing & Subscription, there is no option available for me other than updating your card. In edit the payment I can see only change the credit card and there is no option to use net banking.
Ayyo saamy sathiyama mudiyalada ungala pola arivalingala vachikittu company uruppatrum
Thanks for the screenshot that you've attached, aatomzresearch-o.
You may be experiencing a browser-related issue which's why you're unable to renew your subscription. Let's perform some browser troubleshooting steps and get rid of the problem. If the browser's cache is full, there's a possibility that options will be missing.
Let's access your account in a private window and see if you can reactivate and enter your Netbanking details from there. If you're able to it successfully, we can proceed in clearing the browser's cache. Doing this process will remove files that are causing unexpected behavior and boosts the browser's performance. If the same thing happens, switch to a different browser.
If the error persists, I recommend contacting our Customer Care Support. They can help you renew your subscription in a secure environment.
You're always welcome to post here again if you have any other concerns in the future. I'm glad to help. Keep safe!
Hi Catherine, still no luck, I tried from different browsers also. I cleared cache also. I don't thing it would be a browser issue.
The system designed like, if the payment declined once, then it only allows the option - update the card". So there is some update needed in backend programming.
There should be some backend logic which enables the update card page, once the payment failed. You should inform the technical team to update that logic. Instead only giving the update your card option, also enable net banking even if the payment failed using the credit card.
Good day, @aatomzresearch-o.
Thanks for getting to us and following the recommended troubleshooting by my colleague Catherine.
Getting an alternative option to perform a payment is a great idea to be added to our program.
I can see how this function would be helpful for you and your business. Therefore, let me take note of this as a suggestion to improve your QuickBooks experience.
Since you're unable to make a payment, I'd recommend reaching out to our QuickBooks Online Customer Support Team. They have the available tools that could update your payment method within the system. Just follow these steps to connect with them:
Please check out our support hours to ensure that we address your concerns on time.
If you have any other concerns, feedback, or questions, don't hesitate and come back to the Community. I'm always here to help you. Have a great day.
I have followed the suggested steps and chatted with Maribeth Engarcial in length. It is understood that the account is in suspended state and that with changes in rules in payments in India from 1st of April , no debit card and credit card will be accepted and net banking using savings account is the only option. Maribeth verified that if we are able to create/edit invoices and I confirmed on the same. I also told her about an auto email from quickbooks suggesting to make the payment by 11th of May else the account will be cancelled. I asked her, if she can give an option for a payment link or even change the status of the account from suspended to something else, such that I can make a payment using net banking. However, she had no such tools. She recommended that I wait till the account is cancelled and becomes inactive, when I will get an option to pay using net banking and that is when it will be immediately reactivated.
Now, if I do not get an option to pay using netbanking on 11th immediately post it becomes inactive/cancelled, it will be a big issue. I request that this is taken in priority with the backend, else it will disrupt operations for hundreds of users in India
Finally, the account got cancelled as predicted and also net banking option got available as suggested by Maribeth and could finally make the payment using one of the savings bank. Please find the screenshot where now it is pending at quickbooks end. Quickbooks team, request you to get this looked on priority and resolved.
Others, who are facing similar issue- I would like to bring to notice that please use only savings bank account to make payment and not current account . For current account, it might accept payment(as it did for our case) , but it wouldn't work for it fails internally at their end and which we realised after couple of trials and taking it through quickbooks customer support.
Further for savings bank account, HDFC Bank savings bank didn't work for me and failed at the end.