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Hello there, @drishtee-team.
I've got you covered in getting this balance due on an invoice concern sorted out.
We can try to check if the credit was associated with the right invoice. It's possible that the customer that you're working with has another outstanding invoice and the credit was linked to it.
To check the invoice and its payment:
If you happen to see an incorrect payment, let's go ahead and turn off the Automatically apply credits option in QuickBooks Online, so your customer's credit will not be applied to the incorrect invoice.
The Automatically apply credits feature is the reason why the invoice that you're working with is showing as overdue, since any credit on the same customer will be used to any open invoices.
To turn it off:
Once done, we can now delete the payment that was associated with the invoice. This way, the invoice will be marked as unpaid, and you can apply the appropriate payment.
Here's how:
I'm also adding this link that you can use in managing your customer's credits in QuickBooks Online: Handle a customer credit or overpayment in QuickBooks Online.
However, if the credit was applied to the right invoice and still showing a balance due, let's go ahead and access your account on a private window. It can help us determine if the issue was caused by the corrupted data on your browser.
If the invoice is now showing as paid, you may go back to your regular browser and clear its cache. Web-based platforms like QBO collect cache files to save you time when loading repetitive data and images, but too much may lead to odd behavior like the one that you've experienced.
You can also check out this article to learn more on what are the browsers that work best in QuickBooks Online: Find out what computer and browser you need for the best QuickBooks experience.
Should you need additional assistance about this or with QuickBooks, please let me know. I'll be around for you. Take care.
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