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Faiz
Level 1
posted
‎December 28, 2020 02:39 AM
last updated ‎December 28, 2020 2:39 AM

Hi QB Team, We have changed our Tax number and we have edited it in the company information. but when we are printing our new invoices the old one remains the same.

 
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1 Comment 1
JenoP
Moderator
Moderator
‎December 28, 2020 05:00 AM

Hi QB Team, We have changed our Tax number and we have edited it in the company information. but when we are printing our new invoices the old one remains the same.

A possible browser issue might have caused the old tax ID number to remain in your invoices when printing it, Faiz.

 

I'll share some steps with you on how to check and resolve it as well. 

 

You can start by using an incognito/private browsing session or a different browser. Follow these keyboard shortcuts to open an incognito session: 

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P  for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

Once done, go back to your QBO account and print an invoice again to check if the new tax ID is already showing up. 

 

Let me also share this article in case you want to add more customisation to your sales transactions: Customise Invoices, Estimates, And Sales Receipts In QuickBooks Online.

 

The Community is always here if you need anything else. 

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