cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Have a question you would like to ask our community of experts and fellow QuickBooks Accountants and SMB's? Post a question here
netprosync
Level 1

How can I change the contact method for receiving verification code without calling customer service?

I travel and sometimes need to change the mobile number for receiving verification code to log in. Is there a way of doing this easily or an option to receive verification code through my registered email. Is this option available or will this option be available in the foreseeable future. If not I will seriously consider switching to another accounting application.
1 Comment 1
Rubielyn_J
QuickBooks Team

How can I change the contact method for receiving verification code without calling customer service?

Let me help you use your email address in receiving the verification code @netprosync.

 

When you try to log in to your account using a different device or browser, it will prompt options to send the verification code, either by your mobile phone or email associated with your QBO account. 

 

If the email option is unavailable on the page, this is because your two-step verification is turned on. What we have to do is to turn off this setup. 

 

Here's how: 

 

  1. Sign in to your QuickBooks Online account
  2. Select the Intuit Account icon at the top right, then choose Manage your Intuit Account.

  3. Click Sign-in & security.
  4. Select the Two-step verification section.

  5. Click the Turn off button.

  6. Enter the password, then select Turn off two-step verification.

 

Once done, try to log in to your account using a different device or web to check if the Email a code option is available. 

 

For more insights about the process, please see this article for your reference: Verify your account with multi-factor authentication. It covers information about the importance and usage of MFA to your account.

 

In addition, let me share these links to help you manage your account in QuickBooks Online: 

 

 

Hope that clarifies everything. Know that you can always get back to this post if you have other questions about verifying your account. I'll be happy to assist you again.