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Baw31
Level 1
posted
‎September 08, 2021 12:40 AM
last updated ‎September 08, 2021 12:40 AM

How to get hold of a quickbooks person who can answer my question? Customer service perhaps?

 
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Best answer September 08, 2021
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Baw31
Level 1
‎September 08, 2021 07:37 AM

How to get hold of a quickbooks person who can answer my question? Customer service perhaps?

Thanks, took me a while to figure out how to reply (I wasnt logged in!)

 

So, I got qbo a while ago, and played (tried to learn) with it for a while, with my account, then deleted everything, by purging the account, or whatever its called, as we decided to move from QBD to QBO at the start or a new financial year, (1st July) so we could just transfer end balances and set up slightly difference to the QBD version.  All well and good on the PC, but on my phone its kept 5 months worth of expenses (previous financial year), all I've added is invoices (sales) so far, and pc shows just those, but phone version shows loads of expenses along with the invoices. 

 

Why do the 2 differ?  Same log in, same company.  Not experienced enough to know how to sort it out, I'm getting a new bookkeeper to do all the entries, but I now cant use it on my phone, and am bothered that it will send them to the pc versions.  

 

 

 

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4 Comments 4
jamespaul
Moderator
Moderator
‎September 08, 2021 01:33 AM

How to get hold of a quickbooks person who can answer my question? Customer service perhaps?

Hello, Baw31.

 

Before we reach out to our support, I'd like to take the opportunity to help you with your question. 

 

Can you provide more details about your question? And did you encounter any difficulties while working in QuickBooks? More information would definitely help me come up with a resolution. 

 

Though if you prefer to speak with one of our agents, you can contact them through the Help menu. Here's how: 

 

  1. Click the Help menu.
  2. On the chat box, type something like "Speak to an agent."
  3. Click the Contact Support Team link.
  4. If it doesn't appear, type "Speak to an agent" again or specify the details of your issue.
  5. Proceed with the link, then click the Chat with us button. 

 

We also have a variety of articles to help you with your issue. Select a topic from the general topics page, then look for an article. 

 

After dealing with your current issue, do you need help with your invoice payments or expenses? Check out these helpful articles if you need a guide: 

 

 

The thread is still open for your replies. If you have any other concerns, please let me know. I'm more than happy to assist you with the common processes in QuickBooks. 

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Fiat Lux - ASIA
Level 15
‎September 08, 2021 02:13 AM

How to get hold of a quickbooks person who can answer my question? Customer service perhaps?

@Baw31 

Any specific concern?

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Baw31
Level 1
‎September 08, 2021 07:37 AM

How to get hold of a quickbooks person who can answer my question? Customer service perhaps?

Thanks, took me a while to figure out how to reply (I wasnt logged in!)

 

So, I got qbo a while ago, and played (tried to learn) with it for a while, with my account, then deleted everything, by purging the account, or whatever its called, as we decided to move from QBD to QBO at the start or a new financial year, (1st July) so we could just transfer end balances and set up slightly difference to the QBD version.  All well and good on the PC, but on my phone its kept 5 months worth of expenses (previous financial year), all I've added is invoices (sales) so far, and pc shows just those, but phone version shows loads of expenses along with the invoices. 

 

Why do the 2 differ?  Same log in, same company.  Not experienced enough to know how to sort it out, I'm getting a new bookkeeper to do all the entries, but I now cant use it on my phone, and am bothered that it will send them to the pc versions.  

 

 

 

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Mich_S
QuickBooks Team
QuickBooks Team
‎September 08, 2021 10:37 AM

How to get hold of a quickbooks person who can answer my question? Customer service perhaps?

I understand this wasn't an easy process for you, @Baw31.

 

Please make sure that your mobile app is updated so that the transactions in the app and on the desktop match. After that, you can refresh the application by clearing its data to fix common issues.

 

First, go to your phone settings. Then, follow these steps:

 

For QuickBooks Online app:

  • iOS - Click on the menu from the top right, then hit Help & Feedback. Once done, choose Refresh Data and Refresh.
  • Android -  Click on the menu from the top right, then hit Settings. Once done, hit Refresh Data and Yes.

In your Phone Settings:

  • iOS - From the phone settings, click on Settings. Then, hit General and select iPhone Storage. Once done, pick an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, click on Offload App.
  • Android - From the phone settings, choose Apps (varies by device). Then, click on QuickBooks app and choose Storage. Once done, hit clear data.

For an additional troubleshooting guide, check this out: Fix common errors in the QuickBooks Online mobile app for Android.

 

 

I'm also adding these helpful articles to learn more about the mobile app features and migrating data:

 

Feel free to comment back on this thread if you have further questions about QuickBooks and migrating data. The Community has your back.

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