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Good day, michelle.idmilao.
I'd be happy to show you the steps.
If you haven't created the transaction, you'll want to check your Audit log history. Other users in the account might have entered it.
Here's how:
You can click on the Credit Note link to open the transaction and delete it if this should not be recorded. I've got this sample screenshot to see what it looks like:
The other way on how you can locate all the recorded credit notes is by following these steps:
Here's a sample screenshot for a visual reference:
To learn more about Credit Notes and how to delete transactions , feel free to read these articles:
Please let me know if you need further assistance. I'll be right here to help. Stay safe!
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