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retailaccounts-d
Level 1

I am not able to delete an invoice which was wrongly punched . do you guys face this issue??

not able to delete a perticular sales invoice Why its happening ??
1 Comment 1
Shania_C
QuickBooks Team

I am not able to delete an invoice which was wrongly punched . do you guys face this issue??

Glad to have you here in the Community, @retailaccounts.

 

I'm here to share insights and help you delete an invoice in QuickBooks Online (QBO).

 

To begin, when you were trying to delete an invoice have you encountered a specific error? If yes, kindly give us additional information about it. This enables us to investigate it further and provide a solution.

 

Thus, we can try clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser as well. You can also try signing in to your QBO account using a private browser or "incognito" mode. This can help your computer or device run more efficiently by preventing interference from extensions, plugins, or cookies.

 

Here are the shortcut keys for these browsers:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

In addition, you can read these articles to help you in handling your invoices in the future:

 

 

Please feel free to reach out again if you encounter any other issues with your invoices, or if you have any other concerns related to QBO. I'm here to ensure everything is taken care of for you. Have a great day!