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z95
Level 1

I cannot post invoices using the phone app

 
1 Comment 1
Maybelle_S
QuickBooks Team

I cannot post invoices using the phone app

I can help you post invoices in the QuickBooks mobile app, z95. Let's work together to resolve this quickly.

 

Let's start by refreshing the app to fix some data issues. You can follow the steps below depending on your phone's operating system.

 

For the IOS version:

 

  1. Go to the Menu icon and tap Help & Feedback.
  2. Select Refresh Data.
  3. If you get a prompt message, "Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes."
  4. Tap Refresh to confirm.

 

For Android:

 

  1. Go to the Menu icon, then tap More Options ⋮.
  2. Click Settings, then Refresh Data.
  3. Select YES to confirm.

 

If you get the same result, I suggest uninstalling and reinstalling the app.

 

Additionally, have you tried logging into your account on a web browser? If not, I suggest doing so. If the issue persists, you may not have any transactions for 2024.

 

Furthermore, check this guide to help personalise your invoices: Customise invoices.

 

Let me know if you need further guidance managing invoices in QuickBooks. I'm always here to help. Take care.