Hello,
We want to help you with your concern about examinations. However, we need more information about it to provide the correct resolution and sort it out.
Can you share more information about the task you want to perform in QuickBooks? This way, we can check why you're getting that outcome. If you could provide some screenshots, it would greatly help.
In the meantime, you can check this article for additional guidance on changing the item type for a product or service: Change product and service item types in QuickBooks Online.
Please know that you're always welcome to post questions in this space. Have a great day ahead.
