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d_linklater-yaho
Level 1
posted
‎January 23, 2024 01:19 AM
last updated ‎January 23, 2024 1:19 AM

I have a Euro bank account with an exchange rate linked to the correct rate. The conversion reported currency is producing an incorrect conversion what can I do to fix

The calculation of the balance sheet figure is incorrect by a factor of 4, so therefore must be system problem
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3 Comments 3
Maybelle_S
QuickBooks Team
QuickBooks Team
‎January 23, 2024 02:13 AM

I have a Euro bank account with an exchange rate linked to the correct rate. The conversion reported currency is producing an incorrect conversion what can I do to fix

Hello there, d_linklater.

 

I understand the frustration of encountering an incorrect conversion in the reported currency for your Euro bank account.

 

To address this issue, I recommend reviewing the exchange rate settings in your accounting system to verify that the correct rates are being used for the conversion.

 

Additionally, you may want to double-check the currency settings and any recent updates or changes that could have affected the balance sheet figure. You can also check the rates and dates of the transactions.

 

QuickBooks complies with foreign exchange rates for money conversion. To learn more, check out these links:

 

 

Let me know if you have other questions about multi-currency in QuickBooks. I'm always here to help. Take care.

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d_linklater-yaho
Level 1
‎January 23, 2024 03:59 AM

I have a Euro bank account with an exchange rate linked to the correct rate. The conversion reported currency is producing an incorrect conversion what can I do to fix

The rates in the system are correct - I have a system Euro to Dirham of 4.0658, which is correct

I have 2 bank accounts that now have been revalued with rates of 1.0334 and 3.9218

The valuation to the reporting currency is automatic, but clearly something is wrong?

 

Thanks,

 

David

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JamesAndrewM
Moderator
Moderator
‎January 23, 2024 06:02 AM

I have a Euro bank account with an exchange rate linked to the correct rate. The conversion reported currency is producing an incorrect conversion what can I do to fix

Hello there,

 

We can perform basic troubleshooting steps to see if it is a browser issue. Sometimes, your search engine's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the stocked cache and cookies causing the issues.

 

I'm adding these articles you can use in the future:

 

 

I would also appreciate hearing any updates after you have completed the steps, as I want to make sure this resolves your concern. Please do not hesitate to contact us again. Have a fantastic day!

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