We appreciate you posting your concern here in this forum, Paul.
Please know that the ability to snap transactions in QuickBooks Online is only available for receipts rather than invoices.
That said, we currently have an ongoing investigation into this matter if you mean losing the snap icon to capture and save receipts within the software. You can rest assured that our Product engineers are diligently working to resolve this issue, ensuring you can get back to business as soon as possible.
I also recommend contacting our Customer Support Team to be included in the list of affected users. This way, we can deliver essential updates via email to keep you informed.
Here's how:
- Sign in to your QuickBooks Online account.
- Select Help (?), then the Search tab.
- Click Contact Us and Continue after entering your concern.
- Determine whether you want to connect with our support through Chat or Callback.
You can also note our support hours to ensure you can reach our experts accordingly.
Moreover, check these resources for guidance on recording customer payments and personalizing sales forms to improve business communication:
Inform us immediately if you require further assistance managing your invoices or any related concerns with QuickBooks Online. We're here to lend a hand.
