Hi there, info-octopus-ae.
Thank you for visiting the QuickBooks Community. I'll be sharing some details about importing products and services. Then, ensure that you're importing non-inventory items accurately in QuickBooks Online.
Whatever information is showing up on your file should reflect on the products/services under the Products and Services page with the same details. That said, I suggest making sure to use the correct format and complete details when mapping the items/services. This could be the reason why importing noninventory items to overwrite the previously imported file still shows inventory. Beforehand, you'll have to manually exclude the inventory from the excel file before importing the data to QBO.
If the issue persists, I recommend logging in to your QuickBooks account using a private browser. Then, try to import noninventory items from there. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.
Use these keyboard shortcuts based on the browser you're using.
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
If the steps above didn't work, use another supported browser as alternatives.
Additionally, you can refer to this article to view details on how four item types help you categorise the products and services for better tracking: Change product and service item types in QuickBooks Online.
Let me know by leaving a comment below if you still have questions about importing non-inventory. I'm always here to assist. Have a good one!
