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I marked an invoice paid, but it hasn't been paid. How can I edit this invoice to show that it has not yet been paid?

I can't seem to edit the invoice once it was erroneously marked "paid". Any suggestions?

Solved
Best answer 09-26-2019

Accepted Solutions
QuickBooks Team

Let's correct the invoice that was mistakenly marked as p...

Let's correct the invoice that was mistakenly marked as paid, donna.

 

You can easily clear the payment from the invoice page. Check the following steps:

 

  1. Go to Sales from the left menu and then tap on Invoice.
  2. Open the invoice and click the payment link below the Payment Status Paid in the upper right corner.
  3. Then, the date link on when the payment was applied.
  4. On the Receive Payment page, click the Clear Payment button.
  5. Hit Save and new button once done.

It will now revert to unpaid status. See this article for more information about recording a payment if the customer was issued an invoice: Record a customer payment.

 

Let me know if you have follow-up question about your invoice status or if you have any other concerns, by leaving a comment below. I'm always here to assist. Have a wonderful week. 

View solution in original post

1 Comment
QuickBooks Team

Let's correct the invoice that was mistakenly marked as p...

Let's correct the invoice that was mistakenly marked as paid, donna.

 

You can easily clear the payment from the invoice page. Check the following steps:

 

  1. Go to Sales from the left menu and then tap on Invoice.
  2. Open the invoice and click the payment link below the Payment Status Paid in the upper right corner.
  3. Then, the date link on when the payment was applied.
  4. On the Receive Payment page, click the Clear Payment button.
  5. Hit Save and new button once done.

It will now revert to unpaid status. See this article for more information about recording a payment if the customer was issued an invoice: Record a customer payment.

 

Let me know if you have follow-up question about your invoice status or if you have any other concerns, by leaving a comment below. I'm always here to assist. Have a wonderful week. 

View solution in original post