I need to change the layout of the sales invoices but it says: We're sorry, we can't find the page you requested. You may have incorrectly typed the address (URL)

I’ve got some actions you can take to get rid of the error message and successfully change your invoice layout, Agostinho.

An online platform like QuickBooks Online uses the browser’s cache to run faster. However, this can sometimes become corrupted, affecting program functionalities and leading to unusual behavior like this.

Incognito Mode is an online privacy feature that prevents your browsing history from being stored. In this case, I’d recommend accessing your QuickBooks account through an incognito or private window as the first troubleshooting solution. Here are the shortcut keys below for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, try to update your invoice layout. If you can do it without any error, get back to your regular browser and clear its cache. Doing this helps the program to run smoothly. You can also use other supported browsers as an alternative.

QuickBooks Online helps you create and transmit invoices that help you get paid faster. To keep records of your sales clear, informative, and connected from start to finish, you can visit the references below:

• Invoice guide, examples, and what to include
• How to follow up on past due invoices

You're always welcome to add a reply if you need additional assistance managing your invoices in the program. I’d be more than happy to help and find solutions for you, Agostinho.

Thank you for your help.

I tried and i didn't work. Can you help me with other solution.

Regards

I appreciate your troubleshooting efforts in resolving your concern, agostinho. I acknowledge the relevance of efficient invoice tracking within the program.

Since the problem persists, I recommend getting in touch with our Live Support Team. They have the necessary tools to investigate your account and identify the root cause of the problem. To speak with a representative in the correct region, select Global or the appropriate country on this page: QuickBooks Support.

You can also set up and send progress invoices in QuickBooks Online.

Please be assured that our Support Team is committed to assisting you in any way possible. Should you have any further invoice-related inquiries, we encourage you to hit the Reply button below. Have a good one.