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Hello there, @buildingdreamslt.
I'm here to help you fix this issue. I'd like to know more details if you're able to check your sales and invoices through the QuickBooks Online website?
If you've already checked it in the Sales menu, go to the Audit log to see who deleted the transactions. Then, manually enter the invoices or sales transactions one by one if it is really deleted.
However, if you're transactions are there when you log in using the browser. You can perform the application troubleshooting method. First, you can restart the application. If it's still the same, you can refresh the data. However, if it's still not working, you can clear the data in the application. Here's how:
There are two places to clear app data and remove cached data.
Once done performing the steps above and it's still not working, you can uninstall the application and reinstall it again. You can check these application store depends on your phone's operating system:
I'll be here if you have other questions. Let me know in the comment section. Take care.
Hello there, @buildingdreamslt.
I'm here to help you fix this issue. I'd like to know more details if you're able to check your sales and invoices through the QuickBooks Online website?
If you've already checked it in the Sales menu, go to the Audit log to see who deleted the transactions. Then, manually enter the invoices or sales transactions one by one if it is really deleted.
However, if you're transactions are there when you log in using the browser. You can perform the application troubleshooting method. First, you can restart the application. If it's still the same, you can refresh the data. However, if it's still not working, you can clear the data in the application. Here's how:
There are two places to clear app data and remove cached data.
Once done performing the steps above and it's still not working, you can uninstall the application and reinstall it again. You can check these application store depends on your phone's operating system:
I'll be here if you have other questions. Let me know in the comment section. Take care.
Okay thank you. This has help.
Hi there, @buildingdreamslt.
MarsStephanieL and I, we're grateful that you're now able to continue your task while using QuickBooks, especially in reviewing and sending invoices to your customers.
Also, when you want to enhance and add some spices to make invoices appealing, you can reference this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.
Feel free to get back in touch with us if you have other concerns about QuickBooks. We'd love to help. Wish you continued success!