I know a few troubleshooting steps that can assist you in resolving the issue on the Snap receipt option, Justin.
There are instances when the app has a large amount of data, resulting in strange results. You can fix this by clearing the app's cache.
To clear the cache in your QuickBooks Online app, you can follow the steps below:
To clear cache in your phone settings:
I recommend checking these articles for more details on troubleshooting the QB Online app:
Justin, I want you to know that I am always here to assist you with any concerns you may have while navigating your QuickBooks account. Please do not hesitate to leave a comment below, and I will be more than happy to help you.
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