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justin@sunnydays
Level 2

It seems snapping receipts in Mobile App changed. When I click the red camera button, it now gives me the option to snap receipt or upload files?

When I click snap receipt, it's actually overplayed with my phone functions so it keeps taking me out of QB. See image, if it lets me share it. Not seeing that option.
1 Comment 1
GlinetteC
Moderator

It seems snapping receipts in Mobile App changed. When I click the red camera button, it now gives me the option to snap receipt or upload files?

 I know a few troubleshooting steps that can assist you in resolving the issue on the Snap receipt option, Justin.

 

There are instances when the app has a large amount of data, resulting in strange results. You can fix this by clearing the app's cache.

 

To clear the cache in your QuickBooks Online app, you can follow the steps below:

 

  • Android - Select the Menu at the bottom and click the Settings icon. Then pick Refresh Data and choose Yes.
  • iOS - Tap the Menu at the bottom and click on Help & Feedback. Then select Refresh Data and Refresh.

 

To clear cache in your phone settings:

 

  • Android - From your phone's Settings, select Apps (varies by device). Choose the QuickBooks app from the list and pick Storage, then Hit Clear data.

 

  • iOS - From your phone's Settings, choose Settings. Click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the Storage without deleting the documents and data for the app, select Offload App.

 

I recommend checking these articles for more details on troubleshooting the QB Online app:

 

 

Justin, I want you to know that I am always here to assist you with any concerns you may have while navigating your QuickBooks account. Please do not hesitate to leave a comment below, and I will be more than happy to help you.