Welcome to the QuickBooks Community, rfgamero-protonm.
There are several possible reasons why the QuickBooks Online app is behaving differently and not displaying icons such as the snap receipts and add invoice icons.
To resolve this, we can perform troubleshooting steps to restore the missing features. We'll start by refreshing your app's data. This process retrieves the most up-to-date information, such as icons and other features.
Follow these steps:
For iOS
For Andriod
If this option above isn't working on your end, you can uninstall and reinstall your QBO mobile app as it will be another way to set your app to the most up-to-date version.
On the other hand, you may also visit this link for more information about fixing common app issues for Android: Fix common errors in the QuickBooks Online mobile app for Android.
If you have any follow-up questions about your QBO mobile app, you can leave them in the comments section or share them in the Community. Enjoy the rest of your week!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here