one inventory account is corrupted and do not let add adjustment, delete or add any transactions: -how can we unblock this situation? -can QB delete or reset on its side?

christian27 · ‎May 24, 2025

probably some imported transactions made the inventory balance go negative. Tried: - clear cache and change browser - add adjustment prior to negative inventory balance - delete transactions

KimberlyS

You can connect with our Live Support team to fix the issue in your inventory, Christian.

In QuickBooks Online (QBO), the option to reset accounts in the chart of accounts is currently unavailable.

Since you've conducted the necessary troubleshooting to isolate inventory discrepancies, I recommend contacting our chat or phone support team for additional assistance. They'll further analyze this situation and determine the most relevant resolution with the appropriate tools and expertise.

Here’s how:

Click (?) Help, then proceed to the Search tab.
Utilize the search field or open an article.
Select Contact US at the bottom of the Help panel.
Enter your concern in the designated box to Continue.
Choose Chat with us or Have us call you.

Additionally, please observe their support hours for convenience when connecting to the right expert.

To keep track of the items you buy and sell, you can create different reports in QBO. Explore this article to identify which data best suits your needs: Use reports to see your sales and inventory status in QuickBooks Online.

We're always committed to ensuring you make the most of QuickBooks Online. If you have other questions about inventory management, feel free to ask in the Community. We've got your back!