cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
info-ppb-ae
Level 1

Pay and paid menu not available to create payment links

 
2 Comments 2
Shania_C
QuickBooks Team

Pay and paid menu not available to create payment links

Welcome to the Community, @info.

 

I recognize that it's crucial for you to have pay and paid menu feature that allows you to create payment links in QuickBooks Online.

 

Firstly, can you please verify if you are using a third-party app for this task? Online payment is currently unavailable in the international version of QuickBooks Online.

 

Moreover, did you encounter any error messages while performing this task? If yes, kindly provide us with additional information about the error message so that we can provide you with an accurate solution. Your cooperation is highly appreciated.

 

For now, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If everything is fine, clear your browser's cache. This way, you can access QuickBooks with a clean slate. Issues like this can be the result of too much historical data stored in your browser. You can also switch to a different supported browser to see if it has something to do with your main browser. 

 

Additionally, if you need to make some changes to your billing, payment, and subscription information, you can manage them directly also, in case you want to know how to record payments you make to your credit cards in QuickBooks Online.

 

Please post again if there is anything else I can do to assist you with handling your payments in QuickBooks Online. I'll be right here to provide you with answers. Take the best care!

4Gal
Level 11

Pay and paid menu not available to create payment links

@info-ppb-ae 

You can use a free invoicing app to accept online payments (e.g Paypal, Stripe) and mirror the data to QB Online.