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Good day, @luxuria-finance-.
Once a downloaded payment is matched to multiple invoices, this should mark them as Paid.
You can review your categorized transaction and check if the deposit was actually matched to three invoices. Here's how:
If all invoices are matched but only one is marked as paid, uncategorized the payment and link it again. Doing this will help you refresh the system.
If the issue persists, open your account using a private window. This way, we can check if the problem is cache-related. Simply press the following shortcut keys to access this mode:
If the invoices are now are marked as Paid, clear the cache in your regular browser. You can also use another supported browser if you're still getting the same result. The issue might steam from the browser itself.
For additional reference in categorising downloaded banking transactions, check out this article: How to Review Downloaded Bank and Credit Card Transactions.
If there's anything else you need, you're always welcome here in the Community to post again. We'll be always around ready to help.
Hi, This does not solve the issue. I see the same problem. Customer has a balance of 3000 (inv # 1) to begin with. Then a new invoice # 2 of amount 45,000 is create. The customer owes 48,000 and pays 48,000. When I match the transaction, I choose the 2 invoice numbers #1 and #2 and match. However, when it is viewed after the match, the statement looks like
Beginning balance 3,000
Payments 45,000
New Charges 45,000
Total Amount Due 3,000
Then the second Invoice, it says
Please Pay 0
The amount 3000 is displayed there and has the PAID watermark in Green.
Why isn't the invoice showing paid for both and why is QB always choosing the wrong amounts to apply for each invoice. QB also doesn't allow me to first match only 3000 against the payment of 48000. I tried doing that with 3000 and 45000 in Account Receivables (Debtor) and then matching the 45000 with 45000. Even after doing that the invoice is displayed the same way. The 45000 invoice does not show paid, but 3000 invoice shows as paid. This is creating an issue since customers are expecting paid in both. Why is there no receipt concept in QB to issue receipts in batch
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