I am in the process of accounting of expenses with GST Reverse Charge Mechanism and not able to find solution.
I have created as service under Products and Services and unchecked the "I sell this product/service to my customers" and checked the "I Purchase this product/service from my supplier". Chosen purchase tax IGST 18% and reverse charge 100%. I created an expense entry and chosen the same expense account while booking the expense. Also chose the IGST 18% while booking the expense. Chose the same supplier also. The entry passed was a normal entry with IGST of 18% without reverse charge GST. Please help in resolving this issue. I reached out to online chat help, but was not of much help in resolution.
You seem to have the right steps. Did the Chat Support mention about creating a ticket for this? If not, please contact them again. That way, they can report this behavior. Only they have the tools to do that.