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Hello there, office-phoenix.
I'd like to verify some information. Are you trying to record a refund for the item or service.returned by your customer? If so, you can use the refund receipt transaction. Note: Make sure to check if there's no credit note entered to avoid a double refund.
Here are the steps:
To know more about the process, you can read this article: Record a customer refund in QuickBooks Online.
Please leave a reply below if you're referring to something else. I'm here to give steps and answers to your questions.
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