Recurring transactions cannot be created Quickbook online

p4rv33n · ‎October 07, 2020

I have this issue, not able automatically generate the recurring invoice while its scheduled for every month. While only one invoice successfully generated on daily basis not others e.g 16 invoice not generated 1 was generated , Very annoying. Only one is creating in random pattern but last month this invoice not generated this month this it generated as well as those invoice generated last month they are not generating this month. So clearly is no issue in recurring template

You can find my issue ref no-[removed] that they are locked.

This is 2 months now still support team not able to solve it. Always responding Engineers team is working on this, they have no update yet. I am also asking for return my money neither they willing to refund or credit.

I can see this issue very common in QuickBooks and they solve it in one hour, you can find it in many community thread. But right know why they are not able to resolved it only gods know.

Because of this issue I am still not setup my account properly because I am not sure if basics features are not working how are others will do.

Please help or I will defiantly drop them, any alternative to this.

JonpriL · ‎October 07, 2020

I wish I could make it better, @p4rv33n.

Currently, we have an on-going issue where users, like you, have been having issues with a recurring invoice that is not created as scheduled. Rest assure that our engineering team has been working in all hands to fix this as soon as possible.

While waiting for the updates released by our engineering team via email, consider deleting and recreating your recurring invoices as scheduled. Learn more with this article: How to create a recurring invoice and manage recurring transactions?

Lastly, I've also included this helpful article for the steps about the different methods you can start in accepting payments from your customers: Record invoice payments in QuickBooks Online.

We appreciate your patience as we're working on this, please let me know in the comments if you have any other concerns. Stay safe!