Hello there, @huiling.
This isn't the experience we want to give. I'll also get disappointed if someone was rude to me. I'm here to turn the tables around and help you contact an agent for a formal complaint.
If you still need help, I'd be more than willing to help you out. Can you provide more details about the issue? This would help me come up with a resolution to your problem.
However, if you still want to proceed with the complaint regarding Joel's assistance, you'll want to contact our support. Our agents will be able to read the logs and create a feedback request. They'll also assist you if you need to continue resolving issues with your QuickBooks Online account.
Here's how to contact them:
1. Click the Help icon, then hit the Contact Us button.
2. Enter something like "Complaint regarding my interaction with a representative.."
3. Proceed with Continue.
4. Choose how you want to reach us.
Our articles can also help you out with other processes and tasks. Feel free to visit them on our general support page.
I'm also taking notes of your experience and improving our services in the future. If you have other concerns with QuickBooks Online, I'm all ears. Just post your reply here and I'll get back to you.
