cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
haran1911
Level 1
posted
3 weeks ago
last updated ‎November 13, 2025 3:37 PM

The platform hade changed on the app on android Samsung flip 5 and now I cant add items on invoices and many other stuff. There is no save botten it dosnt fit in the scre

The platform hade changed on the app on android Samsung flip 5 and now I cant add items on invoices and many other stuff. There is no save botten it dosnt fit in the scre
Reply
1 Comment 1
Mirriam_M
QuickBooks Team
QuickBooks Team
3 weeks ago

The platform hade changed on the app on android Samsung flip 5 and now I cant add items on invoices and many other stuff. There is no save botten it dosnt fit in the scre

Hello there, haran1911.

 

Thanks for reaching out and sharing your experience with the QuickBooks Online mobile app on your Android Samsung Flip 5. Let's work together to get your app running smoothly again.


To start, I recommend checking Google Play store to see if there’s an update available for the QuickBooks Online app. Sometimes, using an outdated version of the app can lead to compatibility issues.


If the situation persists, I suggest clearing the app's data to refresh the system and eliminate outdated files causing the behavior. Here's how:

 

  1. Go to the Home menu or tap the three dots in the upper right corner.
  2. Select Refresh Data.
  3. Choose Yes to confirm.


After completing these steps, restart your device and log back into the app to check if it is working as expected. If the issue continues, uninstall and reinstall the app to make sure you're using the latest version.

 

If there's anything else we can assist you with, please feel free to reach out to us.

Reply