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Let me assist you regarding the supplier's invoice, ambajipackaging-.
First, I'd like to know what is the charge all about. If the extra charge you're referring to is a sales tax on purchases from vendors, you can track it in QuickBooks Online.
You can select a tax rate from the Tax column when you create an expense or bill. Also, make sure to set the option either the amounts are inclusive or exclusive of tax.
If that charge is a supplier credit and you don't want to apply it to the bill, you have an option not to do so. When you record a bill payment, make sure that the Credit Applied field is zero or blank. You can check more details here: Enter a credit from a supplier.
In addition, you can follow these steps on how to contact our Customer Support Team.
Leave a comment below if you need anything else. We'll respond as soon as we can.
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