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Level 1

How to write off a customer invoice?

We wrote off a customer invoice as we weren't going to receive payment for it. I issued a Credit note against the customer invoice and allocated it against our "Write off bad debt" expense account, however the original customer invoice is still showing up as open. Can someone please let me know what i have done incorrectly?

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Best answer September 26, 2019

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Level 15

How to write off a customer invoice?

use receive payments, select the invoice and apply the credit

View solution in original post

1 Comment 1
Highlighted
Level 15

How to write off a customer invoice?

use receive payments, select the invoice and apply the credit

View solution in original post