Hello babita!
I'm happy to provide information about debit and credit notes.
A debit note is a supplier transaction, which is commonly used for returned items or to indicate that the Supplier owes you money.
On the other hand, the credit note is a customer transaction and a reverse of the debit note. You can issue one when giving credits to your customer, which can be applied to their invoices. You can also use it when recording returned inventory items to bring back their quantity on your record.
Check out these articles for your reference:
If you really to reach out to our Support team, please follow these steps:
- Sign in to QuickBooks Online.
- Click on Help and type something like debit note and credit note.
- When you get topics related to the notes, type in need human.
- Click any of the suggested topics and choose I still need a human.
- Click Contact Us and select the Chat option.
If you have other questions about the transactions, please let me know.
